Last Updated: 31 August 2026
This Refund & Cancellation Policy explains the terms applicable to purchases made through InteriorLeads.in.
InteriorLeads.in provides interior-design-related enquiries and lead information to interior designers, interior design studios, contractors, and related professionals. By purchasing or accessing leads through our platform, you agree to the terms outlined below.
InteriorLeads.in provides access to prospective customer enquiries (“Leads”) generated through our website, marketing activities, partner channels, campaigns, and other sources.
A Lead represents a potential business enquiry and may contain information such as:
Purchasing a Lead does not constitute the purchase of a confirmed interior project.
InteriorLeads.in does not guarantee that a Lead will:
Therefore, lack of conversion or lack of response by a prospective customer does not, by itself, qualify for a refund.
A Lead may be eligible for replacement or credit where there is a genuine and demonstrable issue with the Lead supplied.
Examples may include:
The phone number or email address supplied with the Lead is demonstrably invalid or unusable.
The same Lead has been supplied to the same customer account more than once by InteriorLeads.in, subject to verification.
The Lead is clearly unrelated to interior design or the services for which the Lead was purchased.
Where there is strong evidence that the Lead information supplied by InteriorLeads.in materially differs from the original enquiry in a way that makes the Lead substantially unusable.
Each request will be reviewed individually.
Refunds or replacements will generally not be provided for the following situations:
InteriorLeads.in does not guarantee project conversion, and unsuccessful sales efforts do not constitute grounds for a refund.
Once Lead information has been delivered, displayed, unlocked, downloaded, or otherwise made available to the purchaser, the transaction is generally considered completed.
Because Lead information is a digital service that cannot practically be returned once accessed, refunds will generally not be available solely because the purchaser has changed their mind after accessing the Lead.
Any exception will be considered at the sole discretion of InteriorLeads.in and in accordance with applicable law.
Where a Lead is approved as invalid under this policy, InteriorLeads.in may, at its discretion, provide:
The preferred remedy may be a replacement Lead or account credit rather than a cash refund.
The form of resolution will depend on the circumstances of the claim.
Any Lead-related refund, replacement, or credit request must be submitted within 48 hours of receiving/accessing the Lead, unless a different period is specifically mentioned for a particular product or offer.
Requests submitted after the applicable period may not be considered.
This time limit allows InteriorLeads.in to investigate the Lead while the relevant records and enquiry information are readily available.
To request a refund, replacement, or Lead credit, please contact us through our official support channel.
Your request should include:
We may request additional information to verify the claim.
All refund and replacement requests are subject to review.
InteriorLeads.in may verify the claim using available records, including:
Submitting a refund request does not automatically guarantee approval.
Our decision will be based on the information available to us and the terms of this policy.
If a cash refund is approved, the refund will generally be processed through the original payment method or another appropriate method permitted by our payment service provider.
The time taken for the amount to appear in your account may depend on:
InteriorLeads.in is not responsible for delays caused by banks or third-party payment processors after the refund has been initiated.
Special offers, discounted packages, promotional credits, bonus Leads, introductory packages, and other promotional products may have specific refund conditions.
Where a promotional offer has separate terms, those terms will apply in addition to this Refund & Cancellation Policy.
Unless specifically stated otherwise, promotional or complimentary leads are not exchangeable for cash.
An order may be cancelled before lead information is delivered or made available, subject to the applicable terms of the particular product.
Once lead information has been delivered, unlocked, downloaded, or made available, cancellation may not be possible.
InteriorLeads.in reserves the right to determine whether an order has already been fulfilled.
If you believe that an unauthorized or incorrect transaction has been made through your account, you must notify us as soon as possible.
We may investigate the transaction and request relevant information to verify the claim.
Where fraud or unauthorized access is confirmed, appropriate action may be taken in accordance with applicable law and payment-provider procedures.
InteriorLeads.in reserves the right to suspend or restrict accounts where there is evidence of:
Repeated abuse of the refund process may result in termination of access to InteriorLeads.in without further notice.
InteriorLeads.in is a lead-generation platform.
We make reasonable efforts to provide relevant interior-related enquiries; however, the success of a Lead depends on multiple factors outside our control.
These may include:
Accordingly, refunds cannot be claimed based solely on the failure of a Lead to generate a project, meeting, site visit, quotation, or revenue.
InteriorLeads.in reserves the right to modify this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
The policy applicable to a purchase will generally be the policy in effect at the time of the transaction, unless otherwise required by applicable law.
For refund, replacement, cancellation, or payment-related queries, please contact:
InteriorLeads.in
Email: support@interiorleads.in
Phone: +91 6360029202
By purchasing or accessing Leads through InteriorLeads.in, you acknowledge that you have read, understood, and accepted this Refund & Cancellation Policy.
By proceeding with a purchase, you understand that you are purchasing access to a potential interior-design enquiry and not a guaranteed interior project or customer conversion.
